And, we can think creatively about how to use virtual care as a tool for our care teams to preserve and extend relationships, even those outside of traditional medical services. We can improve how we support virtual care so it’s more equitable and easier for all kinds of people to access. KC: We can learn from these experiences and build on what works for patients and doctors. How do we capitalize on that sort of response moving forward?.He is more relaxed at home than he is in the clinic, so the doctor sees his more natural state. Her son has gone from dreading appointments to looking forward to them. But the first video visit offered a new opportunity: The doctor got to meet the only thing that consistently brings her son joy─ his pet rats!Īlthough the pediatrician had asked before for photos, the first virtual visit began with an up-close and live action shot of his pets–it was the first thing the doctor saw! The rats are now a standard part of their visits. She was nervous about virtual visits and worried that her son would not get the attention he needed. For example, I was struck by the experience of my colleague whose 13-year old son has a chronic illness that requires seeing his pediatrician weekly. What have you heard personally about the virtual care?.We also found from focus groups we did with members that patients liked the convenience and the cost: No travel expenses and no co-payments. This kind of continuity is different from how virtual care is usually offered. But, even when they weren’t talking to their own doctors, the providers had their electronic health records readily available. The first is that peoples’ own care providers transitioned to doing phone and virtual visits, so in many cases people knew who they were talking to. I think this is due to two unique things about how Kaiser transitioned to virtual care. Members felt comfortable with the interactions, noting that they felt there was a trusted relationship between them and their care provider. Surveys of patients who received virtual care in March showed that in general, patients had a good experience with virtual care and found it was a convenient way to get care. About 90 percent of Kaiser Permanente Washington patient visits are now by telephone or video. Overnight it was as if a light switch was flipped: We transformed the fundamental way we deliver health care toward virtual care in order to protect patient safety during the COVID-19 crisis. Telehealth interventions have been discussed and debated in policy forums for more than a decade. Can you describe the recent transition to virtual care?. ![]() What will happen after the pandemic? For insights, we spoke to Katie Coleman, MSPH, director of Kaiser Permanente Washington’s Learning Health System Program and director of the MacColl Center for Health Care Innovation at Kaiser Permanente Washington Health Research Institute (KPWHRI). To avoid transmitting the coronavirus, clinics restricted in-person visits and embraced telehealth. Sharing personal experiences is acceptable, but always consult a qualified healthcare professional for medical advice.Katie Coleman describes how the COVID-19 pandemic ushered in a new normal at Kaiser Permanente Washington and how research is vital to making it thriveĬOVID-19 led to a dramatic shift in how Kaiser Permanente and other health systems provide care. Please refrain from soliciting or providing medical guidance, diagnoses, or treatment suggestions. This sub is not a place for seeking or offering any form of medical advice. No low-effort, spam, or advertisement/selling posts or comments. All posts must be in some way related to the organization and the healthcare they provide.Ĭomments on posts need to stay on topic and not attempt to threadjack. ![]() This sub is for discussions around Kaiser Permanente. If you're being toxic or just here to cause trouble, you will be removed from the community. Remember, there is a person on the other side. Participate in good faith, be respectful, and do not insult others. Treat others as you would like others to treat you. r/KaiserPermanente is the only subreddit for your KP health care questions, concerns, and stories. ![]() KP focuses on providing high-quality, affordable healthcare services and improving the health of its members and the communities they serve. KP is one of America's largest not-for-profit health plans, serving over 12 million members across eight regions. We're the original unofficial subreddit for Kaiser Permanente (KP).
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